Implementation Services
Proper deployment and configuration of your CollectOne software is managed by our
Client Care Team. A Training Specialist will work directly with your organization to ensure that
your software is properly deployed, configure the application to meet your specific
requirements and provide your staff with training.



Technical Support
Our highly qualified Client Care Team is here to ensure your success. Our Technical Support Team
works closely with our clients to provide everything from general support, to preventative
care and system maintenance.

Our Technical Support Team is available Monday through Friday from 6:00 am to 5:00 pm PST.
As part of our commitment to client care, a Technical Support Specialist is on call for after hour’s
technical support and is available at a nominal fee.



Professional Services
Our highly qualified Professional Services Team can work directly with you to gather specifications
and develop requirements for custom programming including software customization, interfaces, EDI,
new business imports and customized report writing.



Product Updates
Ensure that your organization maintains its competitive edge by receiving product updates for your
CollectOne solutions at no additional charge.



Ongoing Training
Maximize the potential of your CollectOne solutions via ongoing training sessions that are available both
onsite and online. Our ongoing training sessions can be customized to an agenda you provide and are a great
way to train new personnel and maintain a standardized level of knowledge.



CollectOne User Conference & Training
Join our user community for the annual CollectOne User Conference & Training. The conference includes
extensive training sessions ranging from intermediate to advanced level topics, enhancement groups and
an expo that features our industry’s top vendors