CollectOne: Dialer

A dialing solution is one of the most cost-effective ways to increase productivity. As part of the CollectOne suite, the optional, fully integrated CollectOne Dialer provides you with the power to maximize efficiency.

The CollectOne Dialer offers a feature rich multi-mode platform that gives your organization the power to leverage multiple call strategies via a seamless interaction with your CollectOne software.

Auto Dialing
The CollectOne Dialer can be configured to interface directly with the pre-established preferences to automate dialing of the next account number. There is no need to build a campaign. Leveraging this functionality is an effective strategy for high-balance debt that requires greater attention.

Power Dialing
The CollectOne Dialer can be configured to dial multiple numbers within a campaign and seamlessly passes good contacts to an available representative. Leveraging this functionality is an effective strategy for low-balance, high volume debt and aged paper.

Predictive Dialing
The CollectOne Dialer can be configured to begin dialing for a representative while that representative is engaged in a call. The CollectOne Dialer estimates the representative’s average talk time and pre-dials a call to reduce time between good contacts. A timeout can be flagged if the representative exceeds a specified talk time.

Speed Dialing
Speed dialing is available at anytime to representatives on the CollectOne Dialer and allows a representative to speed dial a maximum of 10 telephone numbers per account with a single click.

Automated Messaging
The CollectOne Dialer can be configured to use a specified number of lines to dial a list of telephone numbers and leave a prerecorded message for that account number. Automated messaging can be conducted in concert with other dialing strategies.

The CollectOne Dialer allows up to 10 messaging campaigns to be automated at one time. Individual messages can be recorded for each campaign and campaigns can be generated in multiple languages. Leveraging this functionality is a great strategy for low balance debt.

Call Blending
The CollectOne Dialer can be configured to route inbound calls to an available representative that is between calls, maximizing talk time.

One-Click Messages
Representatives have the ability to prerecord messages that can be left on voice mail and answering machines with a single click.

Customizable Reporting
CollectOne includes a comprehensive bundle of dialer specific management reports that provide you with the real-time data needed to develop and adjust dialing strategy, as well as monitor overall performance. ODBC (Open Database Connectivity) architecture gives you the power to customize reports and fully automate the creation and delivery of your reporting via best in class technology.